FREQUENTLY ASKED QUESTIONS
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept cash on delivery, card payments, and additional local methods.
Do you offer same-day delivery?
Same-day delivery depends on the area. Orders are usually delivered the next day. You can reach
out to Glow Cartel Customer Service for support.
Do you accept returns or exchanges?
Due to hygiene reasons, exchanges and refunds are not allowed. However, if you receive a
birthday gift that you already have, you may request an exchange only if the package is fully sealed
and unused. Please contact Glow Cartel Customer Service within 24 hour
My item arrived damaged. What should I do?
Contact us within 24 hours with a photo/video. We will replace the damaged item only.
DO YOU PROVIDE SHIPPING TO OTHER COUNTRIES?
not at the moment, but we're working on it
Exchange & Return Policy — The Glow Cartel
No Refunds & Limited Exchanges
The Glow Cartel does not offer refunds or standard exchanges due to the hygienic nature of our
products.
Exception — Gift Exchange
If you receive a Glow Cartel kit as a gift and already own the same item, you may request an
exchange only if the kit is fully sealed and unused, and the request is made within 24 hours.
Damaged Items
If you receive a damaged item, we will replace the damaged item only, free of charge.
Wrong Item Received
If we sent the wrong item, we will handle the exchange immediately at no cost.
Order Cancellations
Orders may be canceled or updated within 1 hour of placing the order. After that, the order cannot
be canceled.
Refund Method
We do not issue refunds under any circumstances
How can I contact customer care?
Instagram: @theglowcartelworld
Email: [email protected]
Phone: +961 81 612 610
